Logic Hyper*TechSupport
Logic Hyper Technical Support Service program provides end-user telephone support for resolving questions and problems related to the Oracle Database. Logic Hyper technical support analysts are trained in problem analysis to take a focussed approach to solving critical and time-sensitive issues. This service is purchased on an annual basis at very attractive rates.
  • Provide telephone technical support
  • Log and track all calls until resolution
  • Problem prioritization based on problem severity
  • A strong commitment to resolving Severity 1 problems with onsite support
  • Provide basic technology consultation
  • Initial database HealthCheck
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