Logic Hyper Technical Support Service program provides end-user telephone support for resolving questions and problems related to the Oracle Database. Logic Hyper technical support analysts are trained in problem analysis to take a focussed approach to solving critical and time-sensitive issues. This service is purchased on an annual basis at very attractive rates.

• Provide telephone technical support
• Log and track all calls until resolution
• Problem prioritization based on problem severity
• A strong commitment to resolving Severity 1 problems with onsite support
• Provide basic technology consultation
• Initial database HealthCheck